Returns & Exchanges

SOMETHING ISN’T WORKING FOR YOU? DON’T WORRY!

Delivery:

When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location

Where will my order ship from? We work with an on-demand order fulfillment company with facilities worldwide!

My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at chiguanakw@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at chiguanakw@gmail.com.

I received a wrong/damaged product, what should I do?

We're so sorry if the product you ordered arrived damaged or incorrect. To help us resolve this for you quickly, please email us at chiguanakw@gmail.com within one week of delivery with photos of the item, your order number, and any other details about your order. We'll get back to you with a resolution as soon as possible.

Returns/Exchanges:

We want you to love your Chiguana order. Since each item is made just for you, we're not able to accept returns or exchanges for sizing or preference changes. If your item arrives damaged, defective, or incorrect, though, we've got you covered, just reach out within one week of delivery and we'll make it right with a refund.